Help

Support

Help for the Alpstrata website and mobile apps by Blunico Sàrl

How to get help

Email us at [email protected]. To help us resolve your request quickly, please include the app or service concerned, your device and operating system version, the app version, and a short description of the issue (screenshots help).

Response time

We aim to reply within two business days (Monday to Friday, Swiss business hours, excluding public holidays).

Frequently asked questions

How do I report a bug or problem in an app?

Send an email to [email protected] with the details listed above. We review every report.

How do I request access to or deletion of my personal data?

Email [email protected] with your request. We handle it in line with our Privacy Policy and applicable law.

How do I manage or cancel a subscription or purchase?

Purchases made through the Apple App Store or Google Play are managed in your Apple ID or Google Play account settings. Refund requests for such purchases are handled by Apple or Google under their policies.

Can I suggest a feature?

Yes, we welcome feedback. Write to [email protected].

Company

Blunico Sàrl · Avenue de la Dôle 6, 1005 Lausanne, Switzerland · UID CHE-404.347.918